Casework

Like most workplaces, several federal agencies have moved some employees to telework and adjusted regular operations. In this trying time, casework processing may be slightly slower. Caseworkers on my team are currently working around the clock to assist you, but they are people too. Please be patient and know that we are doing all that we can to assist during these uncertain times. 

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem. To start this process, visit my Help With a Federal Agency page, HERE

Stranded abroad?

STEP registration: If you are stranded in a foreign country, contact a member of my casework team. Make sure you are enrolled in the Smart Traveler Enrollment Program (STEP). ENROLL HERE: https://step.state.gov/) The STEP program is the best way for the State Department to keep track of Americans' whereabouts abroad and send them accurate, timely information.  

Passports: 

Those who do not have a life-or-death emergency will experience significant delays receiving their U.S. passport and citizenship documents. If you do not have a life-or-death emergency, you are encouraged to wait to renew or apply for a passport. More information, here. FAQs, here.

Social Security questions?

Click HERE for the latest from SSA. 

Avoid Scams:

Unfortunately, scammers are targeting Arizonans’ hard-earned dollars and attempting to exploit the uncertainties caused by the coronavirus through a variety of outlets. Below, I have tips and resources to help you and your family stay educated and vigilant. 

Protect yourself from fraud:

  • Hang up on robocalls. Scammers are using illegal robocalls to pitch everything from fake coronavirus treatments to work-at-home schemes. 
  • Ignore online offers for vaccinations and home test kits. At this time, there is no cure or vaccination for COVID-19, and there are no FDA-authorized home test kits. Visit the FDA’s website to learn more.
  • Do not respond to texts or emails about checks from the government from contacts you do not know. If someone tells you they can get you money immediately, it is a scam.
  • Do not click on web links from unfamiliar sources. These links could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For reliable and up-to-date information and updates, it is always best to visit the CDC’s website or the World Health Organization’s website.
  • Do your research before donating to charities claiming to help with COVID-19 efforts. Be wary of donations that require payment in cash, by gift card, or by wiring money. 

If you think you are a victim of a scam or attempted fraud involving COVID-19, you can report it without leaving your home through a number of platforms:

There are also general fraud assistance resources available to you on my website, HERE

COVID-19 Casework Successes:

Glenn and Adele, Maricopa: Glenn and Adele's daughter contacted my office to help get her parents out of Morocco when the COVID-19 crisis began. They were traveling with a tour group and flights were cancelled. We were able to get her critical information and send up to date responses from the Embassy. With our help, Glenn and Adele were able to sign up for the Safe Traveler program at the Department of State. We stayed in contact with their daughter and notified her immediately every time we received alerts about the situation. Glenn and Adele made it onto a flight and safely back to America the second week of March. 

Kendra, St, Johns: Kendra contacted my office because she and her family were having financial hardships and she hadn’t received her refund check from the IRS. We contacted taxpayer advocates and they were able to process her refund and send it out. 

Catherine, Flagstaff: Catherine contacted my office because her husband was stuck in El Salvador due to measures taken to slow the spread of the coronavirus, and trying to find a way to get back home. My staff was able to get him signed up in the STEP program and successfully brought him home.

Triana, Casa Grande: Triana contacted my office because she was having difficulties with her 2019 tax returns, and is home sick and out of work due to the COVID-19 crisis. Our office was able to identify the complications with receiving her tax return. The IRS released the hold on her returns and she received the $5,000 she was owed.

Carl, Oro Valley: Carl reached out to my office because his son, Trenton, was stuck in Moscow, Russia due to COVID-19, as the Russian government had suspended all international flights. My staff contacted the State Department and the US Consulate in Moscow to negotiate a flight home, and successfully brought him home to Phoenix.

Eric, Winslow: Eric contacted my office because he had been unable to find out the status of the health of his brother in Winslow Prison. My staff was able to get Eric in touch with the Deputy Warden of the prison, who explained the prison's COVID-19 situation and response efforts and assured him that his brother was healthy. 

Wilbur, Casa Grande: Wilbur contacted my office because the IRS had placed holds on both his and his wife's accounts, prohibiting them from receiving their tax return. They were also under threat of eviction because they had an unpaid balance. My staff was able to resolve these holds and get Wilbur and his wife their $8,000 tax return, allowing them to pay outstanding bills and retain their housing.

Saul, Flagstaff: Saul contacted my office because he had applied for unemployment in March and had not received any correspondence other than a rejection letter saying that he didn’t qualify due to a severance check he got when he was laid off. My staff contacted DES and they determined that the severance package made him ineligible for the first two weeks of his claim, but that he was eligible for employment for the ensuing weeks that followed those initial two weeks. He was paid on May 26th for that week and 5 additional weeks of back pay.