Casework

Like many workplaces, several federal agencies still have employees teleworking and have adjusted regular operations. Caseworkers on my team are currently working around the clock to assist you, but they are people too. Please be patient and know that we are doing all that we can to assist during these uncertain times. 

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem. To start this process, visit my Help With a Federal Agency page, HERE

Caseworkers on my staff have worked tirelessly to get owed benefits and services to Arizona families. View COVID-19 Casework Success Stories HERE.

Stranded abroad?

STEP registration: If you are stranded in a foreign country, contact a member of my casework team. Make sure you are enrolled in the Smart Traveler Enrollment Program (STEP). ENROLL HERE: https://step.state.gov/) The STEP program is the best way for the State Department to keep track of Americans' whereabouts abroad and send them accurate, timely information.  

Passports: 

Those who do not have a life-or-death emergency will experience significant delays receiving their U.S. passport and citizenship documents. If you do not have a life-or-death emergency, you are encouraged to wait to renew or apply for a passport. More information, here. FAQs, here.

Social Security questions?

Click HERE for the latest from SSA. 

Avoid Scams:

Unfortunately, scammers are targeting Arizonans’ hard-earned dollars and attempting to exploit the uncertainties caused by the coronavirus through a variety of outlets. Below, I have tips and resources to help you and your family stay educated and vigilant. 

Protect yourself from fraud:

  • Hang up on robocalls. Scammers are using illegal robocalls to pitch everything from fake coronavirus treatments to work-at-home schemes. 
  • Do not respond to texts or emails about checks from the government from contacts you do not know. If someone tells you they can get you money immediately, it is a scam.
  • Do not click on web links from unfamiliar sources. These links could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For reliable and up-to-date information and updates, it is always best to visit the CDC’s website or the World Health Organization’s website.
  • Do your research before donating to charities claiming to help with COVID-19 efforts. Be wary of donations that require payment in cash, by gift card, or by wiring money. 

If you think you are a victim of a scam or attempted fraud involving COVID-19, you can report it without leaving your home through a number of platforms:

There are also general fraud assistance resources available to you on my website, HERE